Contact

Customer Service Comments Questions

Rena Dearden
Designer/Owner

RusticHorseshoe@live.com

P.O. Box 33 Cornville, AZ 86325

When contacting me directly via email, messenger, etc, please allow up to 24 hours for a response Monday – Friday, emails sent on Friday afternoons may not be replied to until the following Monday. It is just me running all aspects of my business, I appreciate your understanding and patience.  Please note I am located in the USA, Arizona and am on Mountain Standard Time. Thank you!

Have Questions? Please take a peek at my Frequently Asked Questions page for immediate guidance.

Trouble Downloading the PDF? Please take a peek at my PDF Troubleshooting Guide and/or this guide by Adobe to guide you through correcting potential problems on your end. Sometimes the standard delivery method of the purchased PDF via the website isn’t supported on your end, causing error messages, in which case I am happy to directly email you the PDF…please email me and include your name and order information. 

Pattern Pirates! There are illegal websites selling pirated patterns from a variety of independent designers, including myself. Learn more about how to identify them and grab a 30% off coupon code here! Help fight the fraud!

E-mail is my preferred method of contact. If you need to contact me by phone, please email first and make a request for a phone call. Please provide the purpose for the call in the email.

Patterns are Designed and Written in the Verde Valley, Arizona, USA